Consumers can now easily make paymentof electricity bills at Bharat Money outlets or at nearby KIRANA SHOPS and Mo Seva Kendra
Balasore, 10th December 2021: TP Northern Odisha Distribution Ltd (TPNODL), a joint venture between Tata Power and the Government of Odisha, today, announced its association with Bharat Money Store, a banking and transaction platform by Bharat Financial Inclusion Ltd. (BFIL).
Shri Bhaskar Sarkar, Chief Executive Officer, TPNODL, Shri Manoj Digambar Salvi, Chief of Commercial & CSR, TPNODL, Shri Ramesh Koul, Chief RCM, TPNODL, Shri Ritesh Chattarjee, Chief Distribution Officer, Bharat Money Store, Shri Saroj Kumar Tripathy, Joint General Manager (Tech) OCAC, Shri Vinod Kumar BN, Head Customer Service, TPNODL and Shri Chittaranjan Pradhan, PRO, TPNODL were present for the event.
TPNODL has collaborated with BFIL, IndusInd bank for accepting bill payment through Bharat Money Storewith a quest to enhance the energy bill payment in rural areas. With this service, rural customers can pay their bills at the nearest kirana shop. Around 4500+Bharat Money Stores, authorised local kiranashops are located in TPNODL’s operational areas as also 1300+ nos. Mo Seva Kendras.
Under this association, TPNODL consumers will now be able to enjoy the freedom of paying their bills as per their convenience and will also be able to avoid long travelling hours to the payment centres. Manned by local entrepreneurs, these centres will provide convenience to customers. Benefit of this mechanism is that the payment made by consumer will be credited in consumer ledger on real time basis. The facility will be operational starting this month.
Mr Bhaskar Sarkar, CEO, TPNODL said, "We are delighted to partner with Bharat Money Store for this effective and convenient payment option thereby enhancing the overall customer experience. Through this association, we aim to ease the payment process for people residing in the rural areas, who will now be able to pay their electricity bills at nearby locations."
Sri Ritesh Chattarjee, Chief Distribution Officer, Bharat Money Store said, "Majority of consumers based in rural and semi-urban locations of Northern Odisha, spend a lot of time and effort travelling long distances to make utility bill payments. Keeping this in mind we have partnered with TP Northern Odisha Distribution Limited to facilitate electricity bill payments in a fully digital manner, through our 4500+ Bharat Money stores covering 200+ unique pin codes and will serve 20 lakh+ customers. We look forward to co-creating more such initiatives in the near future to provide convenience to end customers."
Consumers can now easily pay their electricity bills online through odishaone.gov.in website & by visiting Mo Seva Kendras also.TPNODL has collaborated with OCAC, for accepting bill payment digitally through website odishaone.gov.in. Consumers those are not internet savvy may visit to Mo Seva Kendras where consumer will be assisted by Mo Seva Kendra official for making energy bill payment through cash. Around 1300+Mo Seva Kendras are located in TPNODL’s operational area. Under this integration, TPNODL consumers will now be able to enjoy the freedom of paying their bills as per their convenience and will also be able to avoid long travelling hours to the payment centres. Beauty of this mechanism is payment made by consumer will be credited in consumer ledger on real time basis. The facility will be operational starting this month.
Digital payment through NEFT/RTGS/IMPS gone live with Axis Bank where consumers make payment though their internet banking.
Also, many other payment avenues like Self photo meter reading & billing, Billing & Payment on whats app, QR Code based online payment through TPNODL Collection agencies and Cash Collection counters at every section offices are in the pipeline and will be launched shortly for the consumers for payment of their electricity bill conveniently.
TP Northern Odisha Distribution Limited (TPNODL) is a joint venture between Tata Power and the Government of Odisha with the majority stake being held by Tata Power Company (51%). TPNODL serves a population of 97 Lakhs with Customer Base of 19.06 Lakh and a vast Distribution Area of 27,920 Sq. Km.
Tata Power has a vast experience in electricity distribution in Mumbai, Delhi and Ajmer and has been a benchmark performer in Delhi for the last 19 years, where losses have been brought down from a high of 53% in 2002 to approximately 7.9% in March 2020. In addition to loss reduction, customer experience has been enhanced by providing one-stop solutions, from state-of-the-art Call Centers and Consumer Care Centers to effective communication and deployment of customer-centric process, creating Customer Delight.
At TP Northern Odisha Distribution Limited, the entire focus is on providing reliable power supply, enhanced customer services and reducing the existing AT&C losses of 25.32% in a systematic manner. All this will be achieved by upgrading the present distribution infrastructure, adopting new technologies and provide various digital services to our customers.